Maclear / Troubleshooting / Did not receive Maclear confirmation email after registration: what to do

Did not receive Maclear confirmation email after registration: what to do

06/24/2026

3 min

If you registered on Maclear but did not receive a confirmation email, check your spam or promotions folder first — this is where most confirmation emails end up. If it is not there, wait up to 5 minutes and check again. The email is sent automatically after registration but may be delayed by email queue processing.

Confirmation emails from Maclear are frequently filtered by email clients. Work through the table below in order — most issues are resolved at step 1 or 2.

Step

Symptom

Action

1

Email not in inbox

Check Spam, Junk, and Promotions folders. Search for @maclear.ch to locate it faster.

2

Email not found anywhere

Wait 2–5 minutes — delivery can be delayed by email queue processing. Then check again.

3

Still no email after
5 minutes

Verify the email address you entered during registration. A typo is the most common reason the email never arrives.

4

Link not working or all steps exhausted

Contact support@maclear.ch with the email address you used during registration.


Can I use my Maclear account without confirming my email?

No. Email confirmation is required to activate your account. Until you click the link in the confirmation email, your account remains inactive and you cannot log in, complete KYC, or access any platform features.

What if I used the wrong email address during registration?

If you entered an incorrect email address and cannot receive the confirmation link, contact support@maclear.ch. The team can update the email address after verifying your identity. This cannot be resolved from the login page and requires manual support.

Confirmation links have a limited validity period — 24 hours. If the link has expired, return to the Maclear login page and request a new one using the Resend confirmation email option. If the resend option is not available or the new link also fails to work, contact support@maclear.ch.

I confirmed my email but still cannot log in

Email confirmation is the first step only. After confirming your email, you still need to complete identity verification — KYC via Sumsub — before you can access the full platform. If your account remains inaccessible after email confirmation, see Article for login troubleshooting.

Regulatory disclosure: Maclear AG, registered in Switzerland, member of PolyReg SRO, a self-regulatory organization supervised by FINMA.


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