How to contact Maclear support: all channels, response times, and escalation
06/24/2026
3 min
To contact Maclear support, use the in-platform chatbot or send an email directly to support@maclear.ch. For most account issues — document requests, account changes, transaction delays — describe your situation in the chatbot and click "Answer didn't help me" to reach a human agent. The team responds by email as soon as possible; on weekends, response times may extend to 24–48 hours.
How to reach Maclear support
Before contacting support, check FAQ — most common questions about deposits, withdrawals, KYC, account settings, and bonuses are covered here. If you don't find an answer, use the chatbot or email.
Maclear offers two channels for investor support:
In-platform chatbot — available directly on the platform as a widget in the bottom right corner. Use it to describe your issue, attach screenshots or documents, and click "Answer didn't help me" to escalate your request to the support team. A support agent will contact you by email as soon as possible.
Email — you can write directly to support@maclear.ch at any time. Include a clear description of your issue and any relevant documents or screenshots.
What to include in your support request
The more detail you provide upfront, the faster your case can be handled. For any issue, include:
A clear description of the problem
Screenshots or documents relevant to your case
Transaction statements if your query relates to a deposit or withdrawal
For identity-sensitive requests — such as changing your email, disabling 2FA, or recovering account access — you will also need to send a selfie holding your passport or national ID.
What are the Maclear support working hours?
The support team responds on business days. On weekends, response times may extend to 24–48 hours. There is no live chat with an agent — all responses are delivered by email after your request is submitted through the bot or sent to support@maclear.ch.
How do I escalate an issue if the bot cannot help?
Describe your situation in the in-platform chat bot with as much detail as possible and attach any relevant screenshots or documents. Then click "Answer didn't help me" — this routes your request directly to the support team, who will follow up by email.
Which email address should I use to contact Maclear?
For all investor issues — deposits, withdrawals, account changes, KYC, bonuses — use support@maclear.ch. This is your primary contact.
What if I need to submit a formal complaint?
Support requests sent through the chat or to support@maclear.ch are handled as standard service queries. If you need to submit a formal complaint with a defined response timeline, see Article.
Regulatory disclosure: Maclear AG, registered in Switzerland, member of PolyReg SRO, a self-regulatory organization supervised by FINMA.