Maclear / Account & Security / Verification & Documentation / How to complete identity verification on Maclear: process and timeline

How to complete identity verification on Maclear: process and timeline

03/06/2026

3 min

Identity verification on Maclear is handled through Sumsub — a global identity verification provider used by thousands of financial and fintech platforms worldwide. The process is fully online, takes a few minutes to complete, and does not require sending any documents by post or email. The result is typically ready within 10 minutes of submission.

  1. Prepare a valid identity document: passport, national ID card, or residence permit.
  2. Select your document type and country of issue.
  3. Scan the QR code to continue on your smartphone.
  4. Follow the on-screen instructions and photograph your document — make sure all corners are visible and the image is sharp.
  5. Take a selfie as instructed to confirm authenticity.
  6. Submit. The review starts automatically.

Prepare a valid identity document: passport, national ID card, or residence permit.
Select your document type and country of issue.
Scan the QR code to continue on your smartphone.
Follow the on-screen instructions and photograph your document — make sure all corners are visible and the image is sharp.
Take a selfie as instructed to confirm authenticity.
Submit. The review starts automatically.

You will receive an email notification once verification is approved. If your documents were not accepted, you will be notified with the option to resubmit or contact support.

You can check your current verification status at any time in Personal Settings or by clicking your profile avatar.

Browser and device requirements

Verification requires a device with a working camera — smartphone (iOS or Android) is strongly recommended. If completing verification on a desktop, you will be shown a QR code to continue on your phone. Most modern browsers are supported; for best results use the latest version of Chrome, Safari, or Firefox.

How long does KYC verification take on Maclear?

Typically up to 10 minutes. If your submission is not accepted, you will be notified immediately with instructions on how to resubmit.

What happens after KYC is approved?

Once KYC is approved, you can proceed to Proof of Address (POA) verification, which unlocks deposits, withdrawals, and your first investment.

Can I use a passport from a non-EU country to verify on Maclear?

Yes. Maclear accepts passports issued by any country, as long as the document is valid and you are a resident of one of the supported countries. Your passport's country of issue does not need to match your country of residence. For the full list of supported countries, see Article 17.

What if Sumsub rejects my document — can I retry the same day?

Yes. In most cases you can resubmit your documents immediately after a rejection. If you are unable to proceed after retrying, contact support@maclear.ch with a description of the issue and any relevant screenshots — some rejection types are determined by Sumsub's compliance checks and require manual review by the support team.

Does Maclear accept expired residence permits?

No. All identity documents must be valid and not expiring within one month at the time of submission. An expired residence permit will be rejected during verification.

Regulatory disclosure: Maclear AG, registered in Switzerland, member of PolyReg SRO, a self-regulatory organization supervised by FINMA.

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What is Form A on Maclear: when to sign it and what it means

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Which countries are supported for Maclear investor verification?

Maclear is available to residents of 44 European and EEA countries, including Germany, France, Italy, Spain, the United Kingdom, and Switzerland. Residents of countries not on this list cannot complete KYC or access the platform's investment features. Eligibility is determined by country of residence, confirmed during identity verification.

Why did my Maclear verification fail and how to fix it?

Maclear verification typically fails for one of three reasons: a document that is expired, blurry, or has cropped corners; a selfie obscured by glasses, a hat, or poor lighting; or a submitted scan or screenshot instead of a live photo through Sumsub. Most rejections are resolved by retaking the photo on a smartphone in good lighting and resubmitting immediately.