Maclear / Account & Security / Account Settings & Security / How to close your Maclear investor account: what happens to active investments?

How to close your Maclear investor account: what happens to active investments?

06/24/2026

2 min

To close your Maclear account, contact support@maclear.ch. Before submitting a closure request, make sure you have withdrawn all available funds — only funds that are not currently invested in active projects can be withdrawn. If you have active investments at the time of closure, they will continue to run until the loans are repaid according to their schedules.

If you would like to exit active investments earlier, you can list your positions on the secondary market — keep in mind that secondary market sales depend on buyer demand and are not guaranteed.

What happens to my data after account closure?

After account closure, your personal data will be deleted in accordance with Maclear's Privacy Policy following the legally required retention period of at least 10 years, as set out in Maclear's Terms and Conditions, article 2.11. Until then, all data remains confidential and will only be shared with AML/TF authorities upon an official request submitted to Maclear.

Why is my data retained for 10 years after account closure?

The 10-year retention period is a legal requirement under AML/TF regulations and applies regardless of the reason for account closure. This is not a Maclear policy decision — it is a statutory obligation applicable to all regulated financial intermediaries.

Can I reopen a closed Maclear account?

Yes. You can reactivate a closed account within the data retention period (10 years). To do so, contact support@maclear.ch and provide a selfie with your identity document.

Regulatory disclosure: Maclear AG, registered in Switzerland, member of PolyReg SRO, a self-regulatory organization supervised by FINMA.


Learn more on maclear.ch

Related articles

How to change your password on Maclear

Change your Maclear password from Personal Settings while logged in, or reset it from the login page via "Forgot your password?" if you can't sign in. Passwords need Latin characters only, at least 8 characters in length, with one uppercase, one lowercase, one number, and one special character. A strength indicator confirms your choice during setup.

How to enable 2FA on Maclear: step-by-step setup guide

To enable 2FA on Maclear, open Personal Settings, toggle the Two-Factor Authentication section, and choose authenticator app or email. For the app method, install Google Authenticator, scan the QR code, save the 16-digit backup key, and enter the generated 6-digit code. For email, request a one-time code sent to your registered address.

How to change your email address on Maclear

Changing your Maclear email is a support-handled action for security reasons. Email support@maclear.ch with a selfie holding your passport or national ID; after identity confirmation, your address is updated within 1–2 business days. KYC, POA, Form A, active investments, AutoInvest, and referral history all stay intact — nothing needs redoing.

Can I use both 2FA methods on Maclear at the same time?

Maclear supports only one active 2FA method at a time — either the authenticator app or email, not both. The system is built around a single-active-method architecture to keep the authentication flow unambiguous and recovery paths clear. To switch, email support@maclear.ch for a reset; identity confirmation typically takes 1–2 business days.