Maclear / Account & Security / Account Settings & Security / How to change your email address on Maclear

How to change your email address on Maclear

2026. 06. 03.

2분

Email address changes on Maclear are handled by the support team for security reasons. To request a change, send a selfie holding your passport or national ID to support@maclear.ch or via the support chat by clicking "Answer didn't help me." After identity verification, the team will update your email address within 1–2 business days.

Why can't I change my email address myself in account settings?

Email changes require identity confirmation through support to ensure the security of your account.

What stays the same after changing your email?

Changing your email address does not affect any other part of your account. The following remain fully intact:

  • KYC and POA verification status — no re-verification required

  • Form A — does not need to be signed again

  • All active investments and their schedules

  • AutoInvest strategies and settings

  • Loyalty status and bonus history

  • Transaction and deposit history

  • Referral links and referral rewards

    • Your new email address will be used for all future login attempts, notifications, and platform communications.

    Will I need to redo KYC or POA after changing my email?

    No. Changing your email address does not affect your verification status. Your KYC, POA, and Form A remain valid after the email is updated.

    Regulatory disclosure: Maclear AG, registered in Switzerland, member of PolyReg SRO, a self-regulatory organization supervised by FINMA.


    관련 문서

    How to close your Maclear investor account: what happens to active investments?

    To close your Maclear account, email support@maclear.ch after withdrawing all available funds. Active investments keep running until repaid on schedule — to exit earlier, list them on the Secondary Market. Personal data is retained for at least 10 years under Swiss AML law before deletion, and closed accounts can be reactivated within that period.

    How to change your password on Maclear

    Change your Maclear password from Personal Settings while logged in, or reset it from the login page via "Forgot your password?" if you can't sign in. Passwords need Latin characters only, at least 8 characters in length, with one uppercase, one lowercase, one number, and one special character. A strength indicator confirms your choice during setup.

    Can I use both 2FA methods on Maclear at the same time?

    Maclear supports only one active 2FA method at a time — either the authenticator app or email, not both. The system is built around a single-active-method architecture to keep the authentication flow unambiguous and recovery paths clear. To switch, email support@maclear.ch for a reset; identity confirmation typically takes 1–2 business days.

    How to restore access to Maclear if you lost your 2FA code

    Recovery from a lost Maclear 2FA code depends on your 16-digit backup key. With the key, re-add the account in Google Authenticator and codes resume immediately. Without it, email support@maclear.ch with a selfie holding your ID — the team unbinds 2FA within 1–5 business days, after which any method can be set up again.