Maclear / Account & Security / Account Settings & Security / How to disable Two-Factor Authentication on Maclear

How to disable Two-Factor Authentication on Maclear

03.06.2026

2 Min.

Disabling 2FA on Maclear is handled by the support team — it cannot be done independently from your account settings. To request it, contact support@maclear.ch and send a selfie holding your passport or national ID for identity verification. After confirmation, the team will reset your current 2FA method, and you will be able to set it up again and choose any available option.

Why can't I disable 2FA myself?

Disabling 2FA is a sensitive security action. Requiring identity confirmation through support ensures that no one can remove your account protection without your knowledge — even if they have access to your password.

Can I use Maclear without 2FA after disabling it?

Yes. Disabling 2FA does not block access to your account. However, your account will be protected by password only — which makes it significantly more vulnerable to unauthorized access. Re-enabling 2FA after reset is strongly recommended.

Can I switch from one 2FA method to another?

Yes. Contact support@maclear.ch to reset your current method. The reset typically takes 1–2 business days after the support team confirms your identity. Once complete, set up the new method following the instructions in Article 21.

Regulatory disclosure: Maclear AG, registered in Switzerland, member of PolyReg SRO, a self-regulatory organization supervised by FINMA.


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How to change your password on Maclear

Change your Maclear password from Personal Settings while logged in, or reset it from the login page via "Forgot your password?" if you can't sign in. Passwords need Latin characters only, at least 8 characters in length, with one uppercase, one lowercase, one number, and one special character. A strength indicator confirms your choice during setup.

How to change your email address on Maclear

Changing your Maclear email is a support-handled action for security reasons. Email support@maclear.ch with a selfie holding your passport or national ID; after identity confirmation, your address is updated within 1–2 business days. KYC, POA, Form A, active investments, AutoInvest, and referral history all stay intact — nothing needs redoing.

Can I use both 2FA methods on Maclear at the same time?

Maclear supports only one active 2FA method at a time — either the authenticator app or email, not both. The system is built around a single-active-method architecture to keep the authentication flow unambiguous and recovery paths clear. To switch, email support@maclear.ch for a reset; identity confirmation typically takes 1–2 business days.