Why did my verification fail?
Maclear Team
Last Update 10 maanden geleden
These are the most common reasons for your verification failure:
For Documents:
- The document is expired or to be expired within a month.
- The document is illegible due to shadows, or if not all corners of the document are visible.
- The images you uploaded or the information on your document are not clear enough. Check for resolution and ensure the required fields are not blurred!
- We only accept Passport, national ID, or Resident permit
- The information on your documents does not match your selfie.
- Incomplete documents provided in which there is missing front side/back side/main page.
- Damaged documents.
- Missing signature on the documents.
- If you are using a laptop camera, we recommend submitting the requested information via your mobile device, as the quality of the photo will be much better for smooth verification.
- You are under 18 years old.
- Check that the submitted image is not blurred or has too much glare, making the image's text difficult to read.
- All required sides of the document and text should be visible.
- Only submit images of the original documents. Photocopies, screenshots, and scanned documents are not accepted.
For Selfies:
Take your Selfie under proper lighting.
- Stay in focus. Make sure that your face is fully visible and in focus when you are asked to take a selfie.
- Clean your camera’s lens.
- Remove hats, headphones, glasses, and other things that can make you harder to recognize.
If you cannot pass the verification, please contact us via info@maclear.ch or Live chat