Maclear / 8lends Platform / Support & Contact / How to contact 8lends support: channels, working hours, and documentation

How to contact 8lends support: channels, working hours, and documentation

06/24/2026

3 min

8lends support is available around the clock via Telegram and email. The primary contact channels are the dedicated Telegram agents, the email address hello@8lends.io, and the contact form on the 8lends website. The official FAQ covering all platform topics is available at 8lends.io/faq.

All contact channels

Channel	Link	Best for
Telegram agent 1	@daniel_8lends	Quick questions, technical issues
Telegram agent 2	@ceviz1389	Quick questions, technical issues
Telegram agent 3	@henry_8lends	Quick questions, technical issues
Email	hello@8lends.io	Detailed requests, file attachments
Contact form	8lends.io/contact-us	General enquiries, screenshots
Community Telegram	t.me/eightlends	News, announcements, community
LinkedIn	linkedin.com/company/eightlends	Company updates
X / Twitter	x.com/eightlends	News, announcements
Medium	medium.com/@8lends	In-depth articles

What are the 8lends support working hours?

8lends support does not operate on fixed hours — the team is available around the clock. Telegram is the fastest channel for a response. For requests that involve screenshots, wallet addresses, or file attachments, email or the contact form is recommended as both support attachments.

When contacting support about a technical issue, always include: — your wallet address (0x...) — a screenshot of the problem — a brief description of what you were doing when the issue occurred

This allows the team to locate your account and respond faster.

Where to find the official 8lends documentation

Resource	URL
FAQ	8lends.io/faq
About 8lends and legal structure	8lends.io/about-us
Terms and Conditions	8lends.io/terms-and-conditions
Privacy Policy	8lends.io/privacy-policy
Blog	8lends.io/blog
Platform	app.8lends.io

The FAQ at 8lends.io/faq is structured into five categories: General, Investments, User Guide, Bonuses, and Tokens 8LNDS. Each article includes step-by-step instructions, examples, and links to related topics.

Maclear support vs 8lends support — which to contact?

Maclear and 8lends are separate platforms with separate support teams.

Your question is about	Contact
Maclear account — EUR deposits, withdrawals, KYC, EUR projects	Maclear support
8lends account — wallet, USDC investments, KYC on 8lends, 8LNDS token	8lends support: @daniel_8lends, @ceviz1389, @henry_8lends, hello@8lends.io
KYC transfer from Maclear to 8lends	KYC transfer form
Crypto Course bonus on 8lends	Bonuses are credited automatically on the Crypto Courses platform. For questions, use the contact form or reach support via Telegram.

What to do if the smart contract transaction does not process?

If a transaction appears stuck or failed on the Base network, check the transaction status on basescan.org using your wallet address before contacting support. Most issues resolve within a few minutes. If the transaction shows as failed on-chain, contact support with the transaction hash (Tx ID) — this allows the team to investigate directly.

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