What to do if you made a Maclear deposit without a reference number

If you sent a SEPA transfer to Maclear without a deposit reference number, the funds cannot be matched to your account automatically and will be processed manually. This may take up to 4 business days. If the funds are still not credited after that period, contact the support team with your transaction confirmation document.

I sent a bank transfer to Maclear without a reference — what happens?

Transfers without a deposit reference number cannot be matched to your account automatically. In this case, the transfer is processed manually, which may take up to 4 business days. If 4 business days have passed and the funds are still not credited, prepare a Transaction Statement confirming the transfer and send it to support@maclear.ch. The team will trace the transfer and credit it to your account.

What is a Transaction Statement and where do I get it?

A Transaction Statement is a PDF document confirming your bank transfer — it shows the transfer amount, date, sender and recipient details, and transaction reference. You can download it from your bank's online banking platform or mobile app. When contacting support about a missing deposit, always attach this document to help the team trace the transfer quickly.

Where can I find my Maclear deposit reference number?

Your personal deposit reference number is displayed in the Deposit section of your Maclear account — for example, Deposit to account No. MC10007. Always include this number in the payment details field when making a SEPA transfer.